Terms & Conditions
Topflight Digital Limited, trading as topflight Agency, is a registered company in England & Wales with number 13182526.
These Terms and Conditions define your use of topflightagency.com (the “Company Site”) and your relationship with topflight Digital Limited (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Company Site. If you have any questions on the Terms and Conditions, please contact us at [email protected].
1. Use of the company site
The Company Site is provided to you for your personal use subject to these Terms and Conditions. Use of this site constitutes your acceptance of these Terms and Conditions which take effect at the time you first access the site. If you do not accept these Terms and Conditions, you must not use this site.
By using any of the services and/or website you agree that you have read and accepted these Terms and Conditions.
topflight Agency reserves the right to change these Terms and Conditions at any time by posting changes online for legal or regulatory reasons or to allow the proper operation of the Company Site. It is your responsibility to refer to these Terms and Conditions on accessing this site. If you do not wish to accept the new Terms and Conditions you should not continue to use the Company Site.
If you continue to use the Company Site after such changes, your use of the Company Site constitutes acceptance of those changes.
3.1 To register on the Company Site you must be over eighteen years of age.
3.2 You must ensure that the details provided by you on registration or at any time are correct and complete.
3.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
4. Password and security
4.1 When you register to use the Company Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting [email protected] immediately.
4.2 If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.
5. Intellectual property
5.1 The content of the Company Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Company Site without written permission from the Company.
6. Your use of the company site
6.1 You may not use the Company Site for any of the following purposes:
a) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
b) transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
c) interfering with any other person’s use or enjoyment of the Company Site; or
d) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
6.2 You will be responsible for our losses and costs resulting from your breach.
7. Availability of the company site
7.1 Although we aim to offer you the best service possible, we make no promise that the services at the Company Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Company Site you should report it to [email protected] and we will attempt to correct the fault as soon as we reasonably can.
7.2 Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
8. Payment, Refund and Cancellation
8.1 We accept payments by all debit & credit cards and Paypal. Payments can be made monthly or yearly. We do not store credit card details nor do we share customer details with any third parties.
8.2 If topflight Agency fails to comply with any required service within the specified time below according to your business and agreement with us, we would refund your money for the duration that you have paid:
a) Small local business and/or low competition keywords – 6 months time period;
b) Medium local business and/or medium competition keywords – 8 months time period; or
c) National/International enterprise and/or highly competition keywords – 12 months time period.
8.3 Under clause 8.2 above, you are only entitled to the full refund or money back guarantee for the services agreed only if topflight Agency fails to successfully complete that specific service. We cannot take responsibility for any further development or change that has been carried out after our service has ended, as this would be out of our control.
8.4 You can cancel your registration or plan at any time without paying for the remainder of the year or month in accordance with your payment plan. If you wish to cancel your service, you must give us 1 month notice in order to finish any planned development for that specific month, this notice period will count from the date you send us written confirmation. Upon cancellation of your registration or plan, your guarantee will terminate automatically and you will not be entitled to any refund. You will not be entitled to any refund for the plan which you have already bought but you will not be asked to pay further fees. However, you are entitled to 14 days statutory cooling off period and if you cancel your registration or plan within 14 days, you would be entitled to a refund.
9. The Company’s right to suspend or cancel your registration
9.1 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms and Conditions.
9.2 You can cancel your registration at any time by informing us in writing at [email protected]. If you do so, you must stop using the Company Site.
9.3 The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.
10. The company’s liability
10.1 The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
10.2 If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
10.3 This clause shall not limit or affect our liability resulting from any products sold through the Company Site being found to be unsafe or if something we do negligently causes death or personal injury.
11. Third party websites
11.1 As a convenience to customers, the Company Site includes links to other web sites or material which are beyond its control. The Company is not responsible for content on any site outside the Company Site.
12. Advertising and sponsorship
12.1 Part of the Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
13. Referral program
13.1 Topflight Digital Limited offers a client referral program for which every business or individual that brings a new client onboard can claim a discounted price on their next contract, based on the following conditions:
a) For current clients — clients that are under an active contract with Topflight Digital Limited: a 15% discount shall be applied on any future service carried out within the first 12 months from the day the referral is aquired and up to £1,000. This discount can only be used once per client referred.
(*) For the clients that are under an active contract set to last for 12 or more months, the discount can be applied to the remaining unpaid balance.
b) For external referrals — companies or individuals that are not under an active contract with Topflight Digital Limited: a 10% discount shall be applied on any future service carried out within the first 12 months from the day the referral is aquired and up to £1,000. This discount can only be used once per client referred.
13.2 The new client will also receive an automatic 10% discount on their first invoice, up to £1,000.
13.3 The discounts offered are non-accumulative.
14. Applicable law
14.1 These Terms and Conditions are governed and will be interpreted in accordance with English Law and the parties submit to the exclusive jurisdiction of the English Courts. We will try to solve any disagreements quickly and efficiently.
15. International use
15.1 We make no promise that materials on the Company Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
16.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
16.2 If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
16.3 The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.
17.1 While the Company takes reasonable care in providing and presenting the contents on the Company’s site, it is provided purely for information and you should seek further guidance before replying on these contents. We would attempt to correct the inaccuracies as soon as we reasonably can.